Refund policy

At La Bougie Café, every candle is hand-poured in small batches, and we take real pride in the quality of what leaves our workshop. To maintain our commitment to excellence and continue offering the best possible value to our customers, we have established the following professional return policy.

Final Sale Policy

 
All purchases at La Bougie Café are final sale. Once a candle has been opened, lit, or used, we're unable to accept it back for hygiene and safety reasons — that's simply the nature of the product. We encourage you to reach out to our team with any questions about scent, size, or burn time before purchasing, so you can choose with confidence.

Exceptions: Manufacturing Defects & Shipping Damage

We understand that occasionally something goes wrong before it even reaches you. If your candle arrives with a genuine manufacturing defect, or is damaged during transit, please contact our support team within 48 hours of receiving your order with clear photos of the item and its packaging. Each case is reviewed individually, and approved claims will be resolved with a replacement or refund at our discretion.

What's Not Covered

 
To keep this policy fair and consistent, the following are not eligible for return, refund, or exchange: change of mind or personal preference after purchase; natural variations in color, texture, or scent intensity due to batch differences or screen display; and damage caused by improper use, accidental drops, or exposure to conditions outside our care instructions.

Defining Eligible Returns

 
Our policy is designed to protect customers against genuine manufacturing faults. Please note that the following circumstances do not qualify for a refund. We encourage careful selection before purchase, as we do not honor returns based on subjective preferences, "buyer’s remorse," or change of mind. Furthermore, subtle differences in color or texture due to display settings or natural material characteristics are not considered faults. Damage arising from improper installation, accidental drops, or any unauthorized modifications is also excluded from this policy.

Shipping and Logistics

 
In the rare case a return is approved, La Bougie Café will cover return shipping costs where a manufacturing defect is confirmed. We recommend using a trackable shipping method for any approved returns, as we're not responsible for items lost or damaged in return transit.

Refunds and Processing

 
Once an approved return is received and reviewed, your refund will be issued to your original payment method. Please allow up to 14 working days for the credit to appear, depending on your bank's processing time. Items purchased during a sale or promotion are final sale and are not eligible for return, refund, or exchange under any circumstances, including defects — please inspect sale items carefully upon arrival, and contact us within 48 hours if there's a shipping issue.

Order Cancellations

 
We process orders quickly to get them to you as soon as possible. Once an order has entered processing or shipping, it cannot be cancelled. Cancellation requests submitted before processing begins will incur a 20% administrative fee to cover non-refundable transaction and handling costs. For any questions, reach out to our team at hello@labougiecafe.com.